Refund policy

Refund Policy

At ComfyTail, your satisfaction matters. You may request a return or exchange within 30 days of delivery.

Eligibility
The item must be unused, in its original packaging, and in the same condition you received it.
Proof of purchase (order number or receipt) is required.
Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@comfytail.com with your order number and photos of the item. We will send a replacement or issue a full refund at no cost to you, and you will not need to ship the item back in most cases.

How to start a return

Email support@comfytail.com with your order number and the reason for the return. We will reply within 1-2 business days with return instructions and the correct return address. Please do not send items back before receiving these instructions, as returns sent to an unconfirmed address cannot be processed.

Refund processing

Once your return is received and inspected, we will notify you whether it was approved. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the refund to appear on your statement. Original shipping charges are non-refundable unless the return is the result of our error.

Non-returnable items

For hygiene reasons, grooming tools and feeding products that have been opened or used cannot be returned unless they are defective. Gift cards and sale items marked final sale are also non-returnable.

Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase, provided the order has not yet been shipped. Contact us as soon as possible at support@comfytail.com.

Questions

For any question about a return, refund, or exchange, email us at support@getcomfytail.com.