Shipping policy

Shipping Policy

We ship worldwide through our fulfillment partners, with dedicated delivery to Israel, the United States, Canada, and the United Kingdom.

Processing time

Orders are processed within 1-3 business days. Orders placed on weekends or holidays begin processing on the next business day. You will receive a confirmation email as soon as your order is on its way.

Delivery estimates
DESTINATION    ESTIMATED DELIVERY
Israel    5-10 business days
United States    7-14 business days
Canada    8-15 business days
United Kingdom    8-16 business days
Rest of world    10-20 business days

These are estimates from the day your order ships, not from the day it is placed. Delivery times may vary due to customs processing, carrier delays, or peak seasons, all of which are outside our control.

Tracking

You will receive a tracking number by email as soon as your order ships. Tracking information can take 2-5 business days to become active after the label is created; this is normal and does not mean your order is delayed.

Customs, duties, and taxes

International orders may be subject to import duties, VAT, or handling fees charged by the destination country. These charges are set by your local customs authority and are the responsibility of the customer. Customers in the United Kingdom should note that VAT may apply on import, and customers in Canada may be charged GST/HST plus a carrier handling fee.

Split shipments

Orders containing multiple items may arrive in separate packages at different times, at no extra cost to you. Each package receives its own tracking number.

Incorrect addresses and failed deliveries

Please double-check your shipping address at checkout. We cannot change an address once an order has shipped. Orders returned to us because of an incorrect address, a refused delivery, or an uncollected package can be reshipped at the customer's expense.

Lost or delayed packages

If your order has not arrived within 30 business days of shipping, contact us at support@comfytail.com and we will investigate with the carrier and arrange a replacement or refund.

Questions

For any question about a shipment, email us at support@getcomfytail.com.